Choosing the Right VoIP Phone

Voice over Internet Protocol is really becoming widely popular nowadays among many business owners. More commonly known as VoIP, this business telephone system also helps business owners rake in huge amounts of savings especially those who rely heavily on telephone conversations. You may already have installed a VoIP service in your office, but one day you may need to purchase other gadgets and devices that will enable you to make VoIP calls better or improve your VoIP service.

With the immense popularity of VoIP, there are many companies and manufacturers out there who specialize in VoIP gadgets and devices. With various choices, how can small business owners like you make the right decision and choose the best gadget that will suit their needs? This article will try to shed some light into selecting the right VoIP phone.


First you have to determine if your current VoIP service provider is compatible with the VoIP phone you want to purchase. Remember that not all VoIP phones can work with all phone systems or providers such as the RingCentral VoIP provider, for instance. So it is important that you know what protocols and codecs your existing VoIP service supports. Most VoIP phones support SIP and major voice codecs like G.711, G.729 and others. Even if these sound too technical for you, it is important that you are aware of these things.

Secondly, you have to know who will use the new VoIP phones you are intending to buy. Different job functions or positions entail different VoIP calling needs. It is important that you know what they need and what specific phone models and brands can match those needs. So you have to know what features and functions your employees need. Mostly, they will be using standard features like call waiting and call transfer. But you must ask about specific phone features like a large phone display and speakerphone capability, for example.

Thirdly, it is important that you determine the volume of incoming calls normally received by the employee/s you want to purchase the VoIP phones for. This will determine how many line appearances their VoIP phones should have. On the average, 3 to 5 line appearances will be okay. But receptionists, operators and administrators may need a VoIP phone with at least 10 line appearances.

The fourth crucial thing is for you to know how frequent the VoIP phone will be used. This is important so that you can make sure that a high quality phone will be provided for those who will be using it all day, every day.

After that, you have to know if you will need a VoIP phone that supports routing functions. This is important since sometimes businesses only have one Ethernet per workstation. If this is the case then you will need a VoIP phone with dual RJ45 Ethernet ports. However, if your office has a voice LAN, then you will need a VoIP phone with a single RJ45 Ethernet port.

Next, you have to determine how you want to power your VoIP phone. If you want to power it over the Ethernet then you will need a VoIP phone that supports this capability. Otherwise you will have to purchase a VoIP phone that is powered using AC power. With this option you have to make sure that you have an extra outlet present at each desk to power the VoIP phone.

And finally, it is very important that you determine your budget ceiling when purchasing a VoIP phone for your office. Remember however that price should not be the most important factor in choosing. You have to look at the functions and capabilities of the VoIP phones and how much these are needed in your office. But a budget is important so that you can avoid overspending.